Crucial Conversations
About this book
A method for conversations where stakes are high, opinions differ and emotions run strong. The authors cover starting with heart, noticing when safety has broken down, mastering your own stories, stating your path with facts before conclusions, and moving to action with a clear decision method. The STATE and AMPP acronyms give a repeatable structure. Directly applicable to stakeholder disagreement and team conflict.
Description via Product Digest.
Topics
Related concepts
- Managing conflictDisagreement about the work is information the project needed, disagreement about people is worth stopping, and the five conflict modes exist because no single response fits every case.
- The team charterThe agreement a team makes with itself about how it will work, written by the team, and useful mainly at the moment somebody breaks it.
- Emotional intelligence for project managersSelf awareness, self management, social awareness and relationship management, treated as a working competence because most project failure happens in a conversation.
- Project stakeholder engagementFinding the people a project affects, understanding where each of them stands, and closing the gap between that and where the project needs them.
- Stakeholders and collaborationHow stakeholders participate in Scrum, where their input enters, and where the Product Owner's decision stands.
- Stakeholder communicationsProactive communication with the people affected by the product, from strategy through execution, on a rhythm rather than in response to escalation.