Crucial Conversations
About this book
A method for conversations where stakes are high, opinions differ and emotions run strong. The authors cover starting with heart, noticing when safety has broken down, mastering your own stories, stating your path with facts before conclusions, and moving to action with a clear decision method. The STATE and AMPP acronyms give a repeatable structure. Directly applicable to stakeholder disagreement and team conflict.
Description via Product Digest.
Topics
Related concepts
- Stakeholders and collaborationHow stakeholders participate in Scrum, where their input enters, and where the Product Owner's decision stands.
- Stakeholder communicationsProactive communication with the people affected by the product, from strategy through execution, on a rhythm rather than in response to escalation.