The stage teams skip. Drift, monitoring that watches quality rather than uptime, what a rollback criterion is for, and how to handle the day it produces something that reaches the press.
A live assistant has told several customers something incorrect about their entitlements. The system is up and almost every other answer is fine. What should happen first?
AReproduce the failure so the cause is understood before anything changes.
BDraft a customer communication for approval.
CStop the harm, by switching the feature off, restricting it or routing everything to human review.
DChange the prompt to prevent the specific wording that caused it.