Domain 2 of 3

Developing People and Teams

The part of the role the Scrum Guide describes least. What self management actually requires, how a Scrum Master facilitates each event without owning it, the difference between coaching and telling, what to do when a team is in conflict, and how the accountability reaches the organisation around the team.

Concepts

~30%

Of the exam

Practice questions

Concepts in this domain

01Self-managementThe Scrum Team decides who does what, when and how, and the Scrum Master's job is to make that possible rather than to direct it.02Cross-functionalityThe Scrum Team holds every skill needed to create value each Sprint, without depending on people outside the team.03How a Scrum Master Facilitates Each Scrum EventFacilitation carries the process while the group keeps the content, which is what separates helping an event reach its purpose from chairing it.04Coaching and mentoringCoaching draws the answer out of a person about their own situation and mentoring passes on experience, and knowing which one a moment calls for is most of the skill.05How a Scrum Master Handles Conflict on a Scrum TeamThe word conflict appears nowhere in the 2020 Scrum Guide, so the material comes from team research, and the one boundary the framework does draw is that the Scrum Master never decides for the team.06The Scrum Master and Organisational ChangeScrum moves three decisions away from management, which is why an adoption can look complete at the team level and fail above it, and why the Scrum Master accountability reaches further than its authority.

Try a question from this domain

The Developers of a payments API team have started asking the Scrum Master each morning at the Daily Scrum which item each of them should pick up next, and they say the day runs more smoothly when somebody decides. What should the Scrum Master do?

ADecline, and coach the Developers to make the allocation between themselves.
BMake the allocation each morning, since the Developers have asked for the help.
CAsk the Product Owner to allocate the items against the order of the backlog.
DRecord the allocation in the Sprint Backlog so the arrangement stays visible.

32 questions on this domain.

One per page, with a worked explanation.

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