How to Make Sense of Any Mess

Covert wrote a short book about information architecture for people who would never call themselves information architects. It moves from identifying the mess and stating your intent through to choosing a direction, giving structure to the parts and preparing to adjust as things change. Each chapter runs to a few pages and ends with an exercise, and the language deliberately avoids professional jargon. The strongest material is about language itself, and about why one ambiguous word in a navigation bar or a policy causes so much confusion downstream. Suited to a product manager or a founder facing an overgrown product rather than to a specialist.