Domain 4 of 5

Understanding Customers, Users and Assumptions

Two published objective areas taken together. Segmenting customers and users, handling conflicting needs, connecting developers directly to the people who use the product, and comparing ways to validate assumptions by cost and quality of learning.

2
Concepts
~20%
Of the exam
15
Practice questions
Concepts in this domain
01Segmenting customers and usersCustomers buy, users use, and they are often different people. Segmentation is how a product owner decides whose need wins when two needs conflict.02Product discovery and validating assumptionsEvery backlog item carries an assumption that someone wants it. Discovery finds the assumptions, validation buys evidence, and the choice of technique is a trade between cost and quality of learning.
Try a question from this domain

A product owner for a warehouse management system finds that the procurement director who signed the contract wants detailed reporting, while the warehouse operatives want fewer taps per scan. How should this be framed?

  • AThese are a customer and a user with different needs, and the product owner has to decide which the Product Goal currently serves and make that decision visible to both.
  • BThe procurement director's needs come first because they hold the budget.
  • CThe needs should be averaged so both groups get half of what they want.
  • DThe operatives are not stakeholders because they did not buy the product.
15 questions on this domain.

One per page, with a worked explanation.

Start the set

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