Handbook of Usability Testing

The thorough guide to planning and running usability tests, written by two people who have run a great many of them. The first part covers what usability is and where testing fits alongside other methods, and the second walks through the whole process from writing a test plan and recruiting participants to running sessions, recording data and reporting findings. There is detailed material on writing tasks that do not lead the participant, on moderating without helping, and on turning observations into recommendations someone will act on. The second edition adds coverage of remote and unmoderated testing and of accessibility considerations in a test. Suited to anyone who has to justify a research method to a sceptical stakeholder.