Strategy, discovery, metrics, growth, pricing, design, delivery and leadership. Each entry says when it is the right one to pick up.
The Harvard Negotiation Project's method for principled negotiation, which separates the people from the problem and bargains over interests rather than stated positions.
Voss draws on FBI hostage negotiation to argue against splitting the difference and in favour of tactical empathy. Covers mirroring, labelling, accusation audits, calibrated questions that begin with how or what, and the value of getting to that's right rather than yes.